We are living in an all-digital world - where businesses must accelerate digital initiatives in an engaging, interactive way with their customers. According to research from Gartner, IT spending will ...

Salesforce’s AI agents have handled “millions of conversations” in recent months while human agents deliver expertise and empathy on calls that need it, co-founder and CEO Marc Benioff said during a ...

Slack’s rebuilt AI assistant connects directly to Salesforce’s Agentforce suite, providing enterprises with a centralized hub for agents, data, and automation.

Back in 1969, Sedgwick was a relatively small regional insurance claims administrator; today it’s a global brand across 65 countries. But one thing hasn’t changed - its mission remains to support ...

Say what you want about Salesforce CEO Marc Benioff, but one thing is certain: He rarely mutes the mic. The veteran tech ...

Taking an Uber to the office is a brilliant customer experience for Freshfields Louis Roman. The trick now is to replicate that in professional services at an elite global law firm. Global law firm ...

It's go time - after an introductory video voiced by (who else) Hollywood royalty and Salesforce VIP Matthew McConaghey, ...

Salesforce announces an upgraded version of its Agentforce platform designed to help enterprises build and deploy AI agents.

The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. At the NY Times DealBook Summit, OpenAI CEO Sam Altman ...

DALLAS--(BUSINESS WIRE)--ACCELQ, the leading AI-powered continuous test automation platform, today announced it is a Groundbreaker sponsor of the upcoming Dreamforce 2022 Conference in San Francisco, ...