Bank of America analysts Brad Sills and Matt Bullock updated their opinions on Salesforce shares after attending Salesforce’s ...

The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

One of the biggest reveals to come out of Salesforce’s annual Dreamforce conference is its Agentforce IT Service product, ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

Say what you want about Salesforce CEO Marc Benioff, but one thing is certain: He rarely mutes the mic. The veteran tech ...

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SAN FRANCISCO & LONDON--(BUSINESS WIRE)--Today at World Tour London: AI Day, Salesforce (NYSE: CRM), the global leader in CRM, introduced generative AI capabilities for Sales Cloud and Service Cloud ...

At Salesforce’s annual Dreamforce event for customers last year, CEO Marc Benioff told roughly 45,000 attendees that using ...

Enterprise CRM and software-as-a-service provider Salesforce.com has launched Service Cloud 3, which integrates several social-oriented elements in order to help companies capitalise on the ...

Cloud computing vendor, Salesforce.com, has extended its service and support product line with Service Cloud, a set of technologies integrating community-generated knowledge with traditional call ...

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