Voice Call Quality Retrieves voice call quality metrics for one or more conversations by ID Conversation Sentiment Retrieves the sentiment for one or more conversations by ID Conversation Topics ...

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The Zeroday Cloud hacking competition in London has awarded researchers $320,000 for demonstrating critical remote code execution vulnerabilities in components used in cloud infrastructure. The first ...

Abstract: This work aims to develop a Code comprehensive interface for the three programming languages JAVA, C, and Python integrated with error detection and code ...

Recent customer examples include Rochester Regional Health, which implemented Genesys Cloud Agent Copilot and realized a 20-second reduction in average handle time, and multinational digital financial ...

Amazon Web Services has announced a new class of AI systems," frontier agents," that can work autonomously for hours, even days, without human intervention, representing one of the most ambitious ...

Microsoft expanded its browser-based development tooling with recent updates to VS Code for the Web -- Azure, introducing faster entry points for moving AI-generated code into an editable, ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Cory Benfield discusses the evolution of ...

Veteran technologist Brien Posey used his session at today's "Cloud Native Backup Strategies for AWS and Azure" summit to spotlight a shift in how organizations approach data protection. While much of ...

Genesys positioned as a Leader for its breadth of offering and omni-channel capabilities Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced its recognition as a ...

Microsoft’s declarative REST and GraphQL API design tool supports MySQL and Postgres as well as Azure databases and works anywhere you can run a Docker container. Microsoft Azure is now so big it’s ...

NASHVILLE, Tenn.--(BUSINESS WIRE)--Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloud™ innovations designed to bridge the divide ...