In his book Emotional Intelligence, psychologist Daniel Goleman describes self-awareness as “knowing one’s internal states, preference, resources and intuitions.” According to organizational ...

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Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Customer experience used to rely heavily on face-to-face—or ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Customers resolve only 14 percent of their service and support issues fully in self-service, and even for issues that customers describe as very simple, only 36 percent resolve fully in self-service, ...

A person with self-awareness is able to understand themselves on a deeper level, focusing in on their thoughts and emotions, and how others perceive them. Self-awareness is a core component of life ...

Opinions expressed by Entrepreneur contributors are their own. Practicing self-awareness has become a staple part of professional and personal development. In general, it’s considered to be a positive ...

For many people, the start of a new year involves making New Year’s resolutions. But for others, setting intentions might be more attainable and something that can be done on a regular basis.