We’re seeking a highly capable ServiceNow Technical Architect to lead the design, governance, and optimisation of the Change Management and CMDB architecture within a large-scale enterprise ...

“ServiceNow CMDB is a central source of truth for IT assets, relationships and dependencies, improving data sharing across enterprises and accelerating business transformation,” said Mark Ralls, ...

We’re thrilled to announce the public preview of the Product Change Management agent template—an AI-powered solution that transforms how manufacturers manage the process of change across equipment, ...

A robust, configuration-driven PowerShell 7 module for ServiceNow Change Management API with pagination, retry logic, logging, and comprehensive tests. ServiceNow.PowerShell/ ├── ServiceNow.PowerShell ...

“If ever there is a misnomer, it’s change management. It rarely causes change—and it’s almost always mismanaged.” That’s how Phil Gilbert, former head of design at IBM, opens his new book Irresistible ...

Call center burnout isn’t just a staffing issue. It’s a warning light that today’s change management tactics aren’t keeping up. Across industries, companies face mounting pressure to rewire how ...

Change management is a multibillion-dollar industry built on the fundamental claim that most people dislike change, and that someone needs to manage that resistance. But after decades of ...

When we think about organizational change management, the image of consultants in suits may come to mind, but the practice is something that everyone should understand, applicable to many cases ...