TQM, or Total Quality Management, is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. This approach encompasses the culture, attitude, and ...

TQM is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total Quality is a description of the culture, attitude, and organization of a ...

Smarter Work Process Tools from Industry Following the lead of Industry In the 1990’s, government departments and agencies recognized the need to develop smarter work processes. A number of ...

Beer, Michael. "Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation." Decision Sciences 34, no. 4 (fall 2003).

Gulati, Ranjay, James Westphal, and Steve Shortell. "Customization or Conformity? An Institutional and Network Perspective on the Content and Consequences of TQM Adoption." Administrative Science ...