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Fixing Payroll Problems: A TQM Case Study in Human Resources
A large, Indian, fast-moving consumer goods company had completed successful total quality management (TQM) projects to ...
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Introduction and Implementation of Total Quality Management (TQM)
TQM is now becoming recognized as a generic management tool, just as applicable in service and public sector organizations. Characteristics of Total Quality Management There are many evolutionary ...
Harvard Business School10y
Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation
Beer, Michael. "Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation." Decision Sciences 34, no. 4 (fall 2003).
Harvard Business School10y
Customization or Conformity? An Institutional and Network Perspective on the Content and Consequences of TQM Adoption
Gulati, Ranjay, James Westphal, and Steve Shortell. "Customization or Conformity? An Institutional and Network Perspective on the Content and Consequences of TQM Adoption." Administrative Science ...