SUNNYVALE, Calif., Jan. 21, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading provider of AI knowledge solutions for customer engagement, today announced the release of eGain AI ...

About a decade ago, I used to regularly get asked if Cisco was done with Webex. There was a persistent notion that Webex was a liability for Cisco, and that the company would likely sell or spin out ...

UNLV Telecommunications is expanding access to Webex Contact Center, a cloud-based system designed to support units with high call volume, student services, and multi-staff workflows. The platform ...

Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines. Johns Hopkins Medicine receives about 3 ...

GDT, a leading technology solutions integrator and managed services provider, announced the enhancement of its client-first managed services platform powered by Cisco Webex Contact Center. This ...

Springfield Clinic is a multi-specialty medical group serving central Illinois since 1939. With 650 providers across 90 locations, the organization requires a contact center that operates in optimal ...

The Veterans Affairs Department is developing a contract to expand the infrastructure for its call center platform, known as Genesys CX. VA wants interested bidders to respond by Nov. 5 to a new ...

Pindrop has announced a strategic partnership with Webex by Cisco, which provides collaboration technologies for customer and employee experiences via its widely used Webex Suite and Webex Contact ...

Cisco plans to expand its Webex Contact Center and Webex Calling services in India, with new data centres in Mumbai and Chennai expected by the second quarter of 2026. New Delhi – American network ...

-- New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents. -- Webex AI Agent and Cisco AI ...

New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents. Webex AI Agent and Cisco (CSCO) AI ...