Singapore may be one of the most AI-forward markets in the world, but when it comes to customer service, AI is still missing ...

KCB Bank Uganda just wrapped up their annual Customer Service Week by transforming its 15 branches nationwide into hubs of ...

Working in a restaurant can be a rewarding experience, but it's largely dependent on customers' behavior. Anyone who has ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and ...

Almost everyone has a tale of placing an order for products based on a picture or a service promise and getting something ...

Direct sales can serve as a good way to maximise revenue. This model can produce advantageous results for entrepreneurs.

Though it’s on wheels and available for events, from golf tournaments to car shows, Good Guys Cigars often sets up at ...

Seasonal and part-time jobs can help retirees who are finding that their retirement and Social Security benefits just aren't ...

By Bernard Kelvin CLIVE As we celebrate another Customer Service Week globally, I would like us to take a moment to reflect.

Public policy think tank, CUTS International, has called on the Government and public institutions to retool and reset their approach to customer ...

Better yet, it’s worth adding that great companies never rest on their laurels. In business, stasis is the path to ...

DAVENPORT, Fla. ( WFLA) — A customer at a Florida McDonald’s was shot by an employee of the restaurant during a dispute over ...