Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

One of the biggest reveals to come out of Salesforce’s annual Dreamforce conference is its Agentforce IT Service product, ...

She retired from SBI in 2017 and went on to reinvent herself with a brand new career innings at the helm of cloud-based service provider Salesforce India in 2020 as Chairperson and CEO.Since then, ...

Choosing the right cloud service provider can feel like a big decision. With so many options out there, each with its own set ...

Our premise is that the mantle of “King Kong” in the agentic era will belong to the first vendor that consistently ships ...

Salesforce's AI and cloud push is fueling interest in cloud and CRM ETFs, offering diversified exposure to enterprise ...

Salesforce CEO Marc Benioff says the cloud-based software company is saving about $100 million every year by using AI to enhance its customer service operations.

Arundhati Bhattacharya on Salesforce's growth in India driven by BFSI, retail, and manufacturing sectors. AI adoption in ...

Google, Dior, Allianz and dozens of other companies lost sensitive customer data in Salesforce-related breaches affecting ...

A high-profile data breach reveals that the interconnectedness of enterprise data means providers and customers must continually evolve their cloud security.