Salesforce on Wednesday is updating the Service Cloud with a series of capabilities that should help organizations respond to post-pandemic customer demands. Here's a look at how the cloud leaders ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

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Salesforce is giving its Service Cloud customer service platform the Einstein AI treatment. The CRM giant on Monday rolled out Service Cloud Einstein, a souped up version of its customer service cloud ...

With a pandemic raging across many parts of the world, many companies have customer service agents spread out as well, creating a workforce management nightmare. It wasn’t easy to manage and route ...

AgentExchange and Data 360 enable proactive, AI-driven customer service with real-time data activation and smarter agent ...

Salesforce continues to build out the non-salesy parts of its software-as-a-service portfolio, making new features for its Service Cloud generally available as of Wednesday and introducing a new ...

This was originally published at ZDNet's Between the Lines. Salesforce.com has unveiled its Service Cloud, a customer service application that's designed for cloud computing and plugged into ...

I was pleasantly surprised during an online presentation about Salesforce.com’s Service Cloud 3. At first glance, it looks like a simple and powerful customer relationship management (CRM) tool that ...

Customer service interactions were already moving online pre-pandemic. Salesforce has redesigned its tools to meet shifting customer needs. Salesforce Service Cloud will help customers adapt as ...

Cognizant has launched two cloud-based services using Salesforce technology that leverage artificial intelligence for the ...