The Trump administration has proposed adding additional identity verification requirements to Social Security phone services.

An internal memo from the Social Security Administration proposes changes to its phone service that could derail the benefits ...

The news was quickly picked up and shared in other news outlets and on social media, and Snopes readers searched the site to ...

Acting Social Security commissioner Leland Dudek acknowledged turmoil in the agency amid planned changes to telephone service ...

SSA officials were weighing eliminating telephone support for claims processing and direct-deposit account transactions.

The Social Security Administration, under pressure from Elon Musk’s Department of Government Efficiency, briefly considered ...

The shift would have directed elderly and disabled people to rely on the internet and in-person field offices to process ...

An internal memo detailing the Social Security Administration’s proposal to revamp its phone service has come to light and ...

At the SSA, Musk and DOGE have alleged that “tens of millions” of dead people are receiving Social Security payments, but ...

The SSA recently announced its intent to eliminate 7,000 jobs, slicing the agency’s already skeletal staff down to the marrow.

Current and former employees, both Republican and Democratic, are raising alarms about the damage cost-cutting efforts could ...

Reports of cuts to phone support add to broader concerns about reverberations from mass layoffs amid continued efficiency ...