Sanjay Malhotra urged banks to improve complaint redressal and said that misclassifying complaints was a gross regulatory ...

MUMBAI: Stating that customer complaints reaching the RBI Ombudsman have soared by 50% annually in the past two years to ...

As many as 63% of families surveyed cannot access one or more of their bank accounts online because of know-your-customer ...

The RBI Governor regretted that most of the banks and non-banking financial companies (NBFCs) have not provided the facility ...

Reserve Bank of India Governor Sanjay Malhotra came down heavily on regulated entities like banks and non-banking financial ...

The RBI said the MoU aims to promote the use of INR and MUR in bilateral trade. The MoU covers all current account ...

Reserve Bank of India (RBI) governor Sanjay Malhotra has pulled up banks and financial institutions for masking customer ...

Citing statistics, he noted that complaints filed under RBI’s Integrated Ombudsman Scheme have grown at a compound annual ...

Speaking at the annual conference of RBI Ombudsmen on Monday, Malhotra highlighted concerning statistics showing that ...

The Reserve Bank of India (RBI) and the Bank of Mauritius (BoM) have signed a Memorandum of Understanding (MoU) for ...

The governor of the Reserve Bank of India has said artificial intelligence could revolutionise the way lenders address customer grievances. Speaking at the annual conference of the RBI ombudsmen in ...

Even as AI plays a pivotal role, Malhotra emphasised that customer service is ultimately a human-driven function. He urged financial institutions to invest in training staff on the behavioural aspects ...