The next step for AI agents in small businesses are chatbots tailored to a company’s unique workflows, freeing IT teams from ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

From pilot to scale, experts at CDW, IBM, Microsoft and Qualcomm share their tips for building, training and deploying ...

Adversaries such as Genesis Panda increasingly want access to merger and acquisition and financial trend data for economic ...

Employees across many industries have become familiar with some sort of annual cybersecurity training at their organizations, from watching informational videos to participating in simulated phishing ...

Without a document management system, small businesses can end up with duplicate, inconsistent or lost documents. These tips ...

Excel remains a powerful, familiar tool, but financial services need a secure, governed framework around such tools.

Chester Wisniewski is Director, Global Field CISO at next-generation security leader Sophos, with more than 25 years of security experience. He developed an interest in security and privacy while ...

A single, unified approach to security may be the answer to the complex challenge of managing myriad tools and systems. As new vulnerabilities have emerged, so have a rush of new point solutions ...

Equipment malfunctions are costly and disruptive. When equipment goes down and work stops, the hourly cost to a business ranges from $36,000 in fast-moving consumer goods to $2.3 million in the ...

Small businesses aren’t too small to be targeted by cybercriminals, and the consequences can be worse. That’s why protecting against ransomware attacks should be a top priority. “Ransomware can be ...

For many businesses, IT departments can seem like they have a revolving door. With tech workers in such high demand, employees can be lured away by more attractive compensation packages, the ability ...