Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

A few days later, Brown was initially pleased to see an email from Walmart. He hoped it would be confirmation that his refund had been processed. It definitely wasn’t. Instead, Brown was flabbergasted ...

Fraudulent repair bills aren’t just sent to customers of traditional rental car companies. Heidi Schiller found this out recently after a 24-hour car-sharing experience with Turo. Her vehicle host, ...

You’ve likely seen the video of the Carnival passengers brawling in the Galveston, Texas, cruise port this week. Sadly, that footage, which shows a large group of cruisers assaulting each other as ...

Stepping up to the Swiss Air check-in counter at Newark International, Zivia Berkowitz didn’t expect any problems. She was excitedly on her way to join an expedition team to hike to the top of Mt.

“It was a great location and the apartment looked fine,” Raj told me. “For our purposes, we didn’t need much.” They booked the property and soon received confirmation from the local management company ...

First-time cruise passengers Marisa Vacca, her husband, and toddler couldn’t wait to board Celebrity Cruises Reflection last December. The family arrived in Ft. Lauderdale the night before embarkation ...

Last August, 79-year-old Martha Weisberg was happily looking forward to a scuba diving trip in the Red Sea. The active adventurer had paid $11,540 for the 7-night group tour and $1,379 for a travel ...

With the FedEx receipt guaranteeing a 10:30 am delivery of her passport wallet, Warren breathed a sigh of relief. Crisis averted. Or so she thought. Here’s what happened when this Celebrity cruise ...

Unfortunately, nearly every day, I receive a plea for help from someone who has lost money through an internet scam. In virtually every case, the victim paid via Zelle, gift cards, or a wire transfer.

UTOvacation sold Shih (Richard) Liu and his wife a once-in-a-lifetime trip to China and Japan. But Liu, like many other customers of this particular tour operator, now says he’s the victim of a scam.

Cruise ship passengers beware: Never use Zelle to pay for a cruise, excursion or any other part of your vacation. If you do, you could end up like L. Williams, a former Carnival Cruise Line customer ...