The Customer Service Love Triangle long wait times, vague responses & endless transfers Cirrus contact centre research ...

Effective and ongoing performance management of your team is critical, particularly now it’s become even more challenging with the advent of remote working. We define performance management as the ...

Get ready to zoom in on the future of customer experience (CX) at IPI Spotlight. This event is designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

What are you looking for? 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and ...

In an era where a single negative interaction can go viral, organisations are scrambling to upgrade their CX capabilities.

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

Skipping the Big Game Ad Spend? NICE Goes Digital with a Must-Watch AI Commercial. Nice contact centre specialist ...

If you are running a complaints team and want the opportunity to share your current challenges with industry colleagues, then we invite you to join this event. These round table events include ...