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Correspondence to Dr Ken Catchpole, Surgical Safety and Human Factors Research, Cedars-Sinai Medical Center, Suite 302, 8797 Beverly Blvd, Los Angeles, CA 90048, USA; ken.catchpole{at}cshs.org Human ...

Correspondence to Miss Michelle Halligan, The University of Western Ontario, Health and Rehabilitation Sciences Graduate Program, Elborn College, 1201 Western Road, London, ON, Canada, N6G 1H1; ...

Correspondence to Dr Andrew Jordan Sun, Departments of General Surgery and Urology, Stanford University School of Medicine, Stanford, California 94305, USA; ajsun{at}stanford.edu Background Resident ...

1 NHMRC Centre of Research Excellence in Patient Safety, Monash University, Melbourne, Australia 2 The Alfred Hospital, National Trauma Research Institute, Monash University, Melbourne, Australia ...

Objective: To describe the development and evaluation of the OutPatient Experiences Questionnaire (OPEQ) for somatic outpatients. Design: Literature review, patient interviews, pretesting of ...

Objective To understand how lean thinking has been put into practice in healthcare and how it has worked. Design A realist literature review. Data sources The authors systematically searched for ...

Background Although well-established principles exist for improving the timeliness and efficiency of care, many organisations struggle to achieve more than small-scale, localised gains. Where care ...

15 Centre for Health Services & Nursing Research, Catholic University Leuven, Leuven, Belgium 16 Center for Health Outcomes and Policy Research, University of Pennsylvania School of Nursing, ...

Background There is a poorly understood relationship between Leadership WalkRounds (WR) and domains such as safety culture, employee engagement, burnout and work-life balance. Methods This ...

Background Effective communication is critical for patient safety. One potential threat to communication in the operating room is incivility. Although examined in other industries, little has been ...

Correspondence to Professor Martin Marshall, Department of Primary Care and Population Health, University College London, London E201AS, UK; martin.marshall{at}ucl.ac.uk It is temptingly easy to treat ...