Geoff Hart reviews Gavaler and Goldberg's Revising Reality, and how writers can frame their work in light of their audience's ...

TechWhirl is an online resource for anyone interested in the world of Content Management and Technical Communication. Experienced veterans, up-and-coming professionals, students, and leaders in the ...

Establish Business Rules for Contingencies and Responsibilities “The best-laid plans of mice and men…” begins the famous saying. It has direct application to writing software requirements ...

One common criticism of technical content heard from users is that they are only getting information they already know—and they’re not particularly interested in consuming this “obvious” content.

Christopher Farmer has served in the US Navy for 25 years and is pursuing a MA in Professional Writing from Northern Arizona University. He has a background that includes managing teams and working ...

This chapter from Steve Hudson’s Work in Progress on Advance Word Usage covers topics such as when to use (and when not to use) master documents, as well as “The Ten Heretical Rules of Masters,” which ...

Editor’s Note: The following piece, by Jean Hollis Weber, is part of our collection of “classics”–articles that stand the test of time no matter how many technologies come and go. Don’t forget to ...

We aim to produce documentation that is useful to users. That is, we want our users to find the right topics and use them to achieve their goals with the software. I use ten Documentation Usability ...

Tech Writer Today’s Integrated Technical Communications column is brought to you by Adobe Systems, Inc. Download a 30-day free trial of Adobe FrameMaker here.. As immediate past president for my local ...

According to Wikipedia, a content management system is "a computer program that allows publishing, editing and modifying content as well as maintenance from a central interface." This broad definition ...

As technical communicators, we’re often assigned to projects that appeal to more than one sense—words, visuals and sounds—to convey a message. A multi-media technical communications project requires ...