Business communicators and content managers today deal with a vast array of challenges arising from the flood of content that customers demand and that senior management expects to be efficiently ...

Editor’s Note: The following piece by Jean Hollis Weber is part of our collection of “classics”–articles that stand the test of time no matter how many technologies come and go. In recurring ...

The U.S. Army Corps of Engineers (ACE) manages Tennessee’s Grey Cliffs lake and wilderness to control flooding and generate hydro power. For generations, it’s also been a beloved recreation area. At ...

TechWhirl is an online resource for anyone interested in the world of Content Management and Technical Communication. Experienced veterans, up-and-coming professionals, students, and leaders in the ...

Here’s the scenario: You’re finishing up your latest HTML Help project…no more late nights or weekends…back to a “normal” 50-hour work week. That’s when the development team lead strolls into your ...

The professional world is changing fast. Faced with simultaneous budget reductions and the rapid rise of Artificial Intelligence (AI), the pressure is on to prove your indispensable value. Routine ...

One common criticism of technical content heard from users is that they are only getting information they already know—and they’re not particularly interested in consuming this “obvious” content.

Almost no one would dispute the fact that Artificial Intelligence is expanding and evolving on a daily basis. AI is already changing how content developers approach their tasks, and is creating a lot ...

Editor’s Note: The following piece, by Jean Hollis Weber, is part of our collection of “classics”–articles that stand the test of time no matter how many technologies come and go. Don’t forget to ...

We aim to produce documentation that is useful to users. That is, we want our users to find the right topics and use them to achieve their goals with the software. I use ten Documentation Usability ...

I’m an American technical writer working in New Zealand, and my jobs here have sent me to Singapore and Australia. When I told my friends and acquaintances that I was planning on moving to another ...

As technical communicators, we’re often assigned to projects that appeal to more than one sense—words, visuals and sounds—to convey a message. A multi-media technical communications project requires ...