Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8x8 CPaaS APIs Across Messaging, Voice, and Video Channels CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, ...

Adobe unveiled major innovations that define Customer Journey Orchestration in the era of AI, powered by the Adobe AI Platform, which unites AI agents and models across Adobe. Adobe introduced Adobe ...

The big topic at this year's Adobe Summit? AI agents. Adobe joins the game with its all-new Agent Orchestrator, Brand ...

Fullstory’s enterprise accounts continue to be fastest-growing customer segment, with double-digit growth for 14 consecutive quarters ATLANTA, March 18, 2025 (GLOBE NEWSWIRE) -- Fullstory, a leading ...

Kubit, a leading customer journey analytics platform, has announced the launch of Kubit Lumos, an AI-powered analytics engine designed to revolutionize how enterprises extract value from their ...

Your product’s features won’t win customers—the way they perceive your brand will. Learn why brand perception is the real game-changer.

Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently.

AI-powered cookies give users more control over their data while helping marketers gain better insights with less tracking.

The collaboration brings industry-specific expertise to ServiceNow implementations, ensuring clients realize value faster CHICAGO, March 17, 2025 /PRNewswire/ -- West Monroe, a global business and ...

New solution orchestrates and automates customer service workflows with agentic AI to reduce cost and accelerate resolution across front-office care and back-office operations HOBOKEN, N.J.

With no new car until 2026, Jaguar’s ‘Copy Nothing’ campaign is pure brand storytelling. What can CMOs learn from this bold ...

Qualtrics AI agents will step directly into customer surveys, online product reviews and website visits to resolve every point of friction, anticipate needs, and proactively serve every customer and ...