The IT Service Desk provides front-line user support services for students and staff. The IT Service Desk can help and advise on a wide range of computing issues at QMUL, we typically deal with: ...

If this is the case, click on 'Accept' or ‘Trust’ If this is not the case, please do not continue and contact the IT Service Desk on 020 7882 8888 or raise a ticket.

At the Service Desk we get a number of calls and tickets regarding various requests and issues, to help save you time we have compiled this Frequently Asked Questions page. Click on a topic to ...

Encryption is a method of obfuscating a data file in such a way that the file can only be used when the recipient is in possession of the correct password or key to decrypt the data. It is currently ...

OneDrive is a Microsoft cloud service (part of Office 365) which provides storage for your individual files and is accessible on and off campus. Copying your files will mean you are able to access ...

Microsoft Office 365 ProPlus is now available for free to download and install for students and staff. This software can be installed on up to 5 personal devices. Each subscription license allows you ...

Cyberattacks are proliferating and evolving at a rapid rate, posing a serious challenge to Queen Mary. Criminals are increasingly targeting work email in order to trick anyone into transferring money, ...

4. Type in your full name and your QMUL username (in the format of abc123@qmul.ac.uk). Important: do not type in your password on the login screen seen below. Click Continue. Thunderbird will ...

Students and staff of QMUL will receive a central account. As a student you will get an IT user account once your offer has been accepted. Your QMUL username (e.g ...

Kinetics (Kx) is an application used for external and student residential bookings, conferencing, external and internal catering bookings, external event management and marketing activities. How to ...

2. Click on File > Info > Manage Rules & Alerts. 3. When the Rules and Alerts dialog box is displayed, click the New Rule button. Note: The example shown below is setting a rule for unwanted emails. 5 ...