ASAPP, a provider of AI-powered contact center software, is releasing its Customer Experience Platform (CXP), an enterprise solution for building and scaling the Agentic Enterprise.

The goal is enabling frictionless conversational and agentic transactions across enterprise customers worldwide ...

AI continues to be the topic du jour for various aspects of knowledge management, and 2026 looks to be no exception as leaders in the industry look ahead ...

The Luware Nimbus Companion complements the Nimbus Virtual User framework by focusing on augmentation: it supports human users directly with advanced analytics and AI insights, identifying exactly ...

The update empowers organizations to modernize IT, support hybrid workforces, and scale seamlessly across on-premises, cloud, and multi-cloud environments ...

Choose among 20 workshops on Monday, November 17 to concentrate on your special areas of interest. Taught by experts, our in-depth workshops offer you a chance for interactive, small-group learning.

Thomson Reuters, a global content and technology company, is introducing three new capabilities now available in beta releases for CoCounsel Legal—including agentic workflows that independently ...

He distinguishes between big “I” Innovation (like R&D/S&T) and small “I” innovation. Big “I” Innovation has formal processes of taking research and teaching at a far horizon. Small “i” innovation ...

Direct edge performance insights and diagnostics made instantly actionable for IT, end-users, and applications ...

The acquisition will deliver a comprehensive solution that gives marketers a holistic understanding of how their brands appear across owned channels, LLMs, traditional search and the wider web ...

TrueDialog, a leading provider of enterprise-grade SMS texting solutions, announced its official support for Rich Communication Services (RCS) and Rich Business Messaging (RBM), which is the next ...

Bloomfire is an AI-powered knowledge management platform that transforms fragmented content, tribal knowledge, and insight overload into a certified “truth layer” for the enterprise. It enables faster ...