Video teleconferencing, also known as video conferencing, is a relatively new alternative to attending meetings in person—and it’s gaining popularity fast. More and more businesses are using video ...

Communication channels are numerous and vitally important to our lives. Just think about how many you engage with in the average week. Count every platform you check and every way people reach you. It ...

A virtual phone number is just like a normal telephone number, except that it’s not limited to one physical location. And, it’s accessible via a cloud-based system that let’s you make calls over the ...

Evaluate your CX strategy in 10 minutes.

There’s no doubt about it: investing in B2B customer service is one of the smartest moves a business-facing company can make. If you’re happy to take our word for it without explanation or elaboration ...

Unlock value from every customer interaction, automatically keep CRMs up to date, and provide on-the-spot AI coaching tips. Get a holistic view of your entire business with Insights, your tool for ...

Many business leaders are looking at how artificial intelligence (AI) can boost productivity and support more efficient ways of working. In a 2024 survey of more than 10,000 desk workers by Slack, 96% ...

Data. It’s everywhere. In fact, 2.5 quintillion bytes of data are created every single day. 1 You read that right: quintillion. Not trillion, or even quadrillion. That’s a lot of zeros… and a ton of ...

For most contact centers, their biggest goal is to provide exceptional customer service. How to do this? The first step is to improve first call resolution (FCR). Improving FCR can yield countless ...

Uncover key trends from your communication channels to make smarter, faster decisions.

Even for small businesses, free messaging apps like WhatsApp and Facebook Messenger can quickly become limiting. Tasks and conversations can get scattered, security features often fall short, and ...

Unite calls, texts, and faxes from the leading business phone app, with extensive integrations, AI features, and quick setup on all your devices. Use one number for calls, texts, and faxes, with ...