Delivering an effortless customer experience is crucial. Customers expect fast, efficient, and seamless interactions with brands, and any friction can drive them away. Customer effort score (CES) is a ...

For 150 years, this Private Religious University has been on a mission to develop students of faith, intellect, and character. Offering a rigorous curriculum that integrates both faith-based and ...

“Cost-wise, system-wise and management-wise, RingCentral ticked all the boxes for us. They also provided a professional services team to help us configure and migrate to the new platform, and our ...

Fax emerged as a disruptive technology in the 1980s, providing businesses with the ability to safely transfer documents over existing telephony infrastructure. This level of security, accuracy, and ...

In today’s rapidly evolving technology landscape, AI investment decisions have become mission-critical for CX leaders. The pace of innovation has accelerated dramatically—what once required years to ...

Carson Hostetter is EVP & General Manager, AI and CX Solutions at RingCentral, where he is responsible for developing and implementing the company's AI and CX strategy. He brings over 25 years of ...

RingCentral Helped Put This Fortune 500 Transportation Company on the Road to Massive Telecom Savings Since we’ve rolled out RingCentral to the first 200 of our nearly 800 locations, I can’t think of ...

Corrigan’s employees were also becoming frustrated with the phone system’s lack of capabilities, Neil explains. “The moving industry still runs primarily on phone calls, but when our employees left ...

We are thrilled to announce the initial release of RingCX LeadSync for Zoho, a powerful extension designed to bridge the gap between your Zoho CRM and AT&T Office@Hand 's RingCX Dialer. This ...

We are thrilled to announce the initial release of RingCX LeadSync for Zoho, a powerful extension designed to bridge the gap between your Zoho CRM and BT Cloud Work 's RingCX Dialer. This integration ...

We are thrilled to announce the initial release of RingCX LeadSync for Zoho, a powerful extension designed to bridge the gap between your Zoho CRM and Avaya Cloud Office 's RingCX Dialer. This ...

We are thrilled to announce the initial release of RingCX LeadSync for Zoho, a powerful extension designed to bridge the gap between your Zoho CRM and Unify Office 's RingCX Dialer. This integration ...