As Jim Dvorkin, our SVP of Customer Experience Products, puts it: “What we’re delivering is complete customer intelligence—comprehensive analytics that capture every voice conversation detail. When ...

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Le maintien de l’engagement des participants Un autre défi des réunions virtuelles est qu’il peut être difficile de maintenir l’attention et l’engagement de chacun. Même si les participants peuvent se ...

If your business is growing, so too will be the number of customer interactions or sales conversations you need to handle every day. At a certain point, your in-house staff or contact center agents ...

Une communication efficace est essentielle au succès de toute entreprise. Une mauvaise communication entraîne des conflits, le non-respect des délais et le mécontentement des employés. Les ...

Allow for direct live agent access No IVR should trap callers in endless loops. A customer should always be able to speak with a live agent, especially in critical situations. For example, if a caller ...

Image Source Contact centres can also use data from customer relationship management (CRM) software. By putting this to work in a contact centre, you can collect larger quantities of customer data and ...

Image Source Customer experience and satisfaction lies at the forefront of many companies’ strategies. That means recognising that your customer may choose different channels to communicate with you ...

Les centres de contact sont ainsi en mesure de résoudre les problèmes plus rapidement qu’auparavant, ce qui rend les clients heureux et soulève des commentaires élogieux. 6 principes pour une ...

What is meeting fatigue Virtual meetings: More tiring than face-to-face meetings Causes of meeting fatigue 6 warning signs of meeting fatigue 9 tips to combat meeting fatigue Create a meeting agenda ...

Q4 2024 revenue and operating margin above guidance range with record cash flow Exceeded $50 million ARR from new products Kira Makagon promoted to President and Chief Operating Officer BELMONT, Calif ...

Overview RingCentral’s Communications @ Work survey aims to assess how communications in the workplace is evolving. Is the amount of communications workers handle in their daily work lives today ...