Web Chatbot is a feature in Pega Customer Service™ that allows your customers to enter questions or requests in a chat window, which is accessible from a customer-facing web page, and then receive answers and guidance. In a live chat session, the customer interacts with a customer service agent.

2024年2月2日 · This is a step by step process how to create Pega webchatbot and how to enable the same in the Pega portal. How to create WebChatBot in Pega (PE 8.7) Create a Case Type WebChatBot. Create a Digital Messaging channel (MyWebChat) in App Studio. Download Pega AppFactory from Pega Marketplace & import the same in your application.

Drive faster, smarter service across all your digital channels with chatbots, email bots, and IVR bots. Leveraging the power of AI and automation to deploy virtual agents enables you to seamlessly offer highly personalized customer experiences across channels and touchpoints.

U+ Bank wants to enable customers to open an account by using a web chatbot. This demo shows how to configure a flow and add a set of questions that walk the customer through the process of opening a new account

This demonstration shows you how to configure a chatbot with a web messaging connection. U+ Bank, a retail bank, wants to let its customers open an account by using a digital messaging channel to interact with the Bank application through web messaging bots (chatbots).

In this demo, we'll show you how easy it is to use a chatbot to help your customers quickly self-service on basic questions, and seamlessly transition to an agent if more service is needed. This demo was created using the Pega 7 platform with our Pega Customer Service Application using simple configurations. No code was written.

Reduce call center waiting times with our new Pega Chatbot Service Offering. It can take care of over half of customer queries without human intervention.

You can configure the Web Chatbot channel in your application by creating different channel interfaces. By configuring a Web Chatbot channel, you use it as a Pega Intelligent Virtual Assistant in your application that is embedded on any website.

You can configure the Web Chatbot channel in your application by creating different channel interfaces. By configuring a Web Chatbot channel, you use it as Pega Intelligent Virtual Assistant in your application that is embedded on any website.

You can configure a Web Chatbot channel so that users interact with a Pega Platform application to answer questions, report an issue, or step through a process by chatting from an external website. A Web Chatbot channel that you configure in Pega Platform acts as a Pega Intelligent Virtual Assistant (IVA) for Web Chatbot.