Our annual price change is never an easy conversation to have with customers. It is, however, an important part of how we cover our increasing costs and keep investing in our networks and services to do more for the people we …Newsroom BT plc

Our ongoing modernisation continues at pace, delivering a further step-up in fibre build and take-up, customer satisfaction and EBITDA.

BT Group plc announces that Jon James has been appointed CEO of BT Business, as it becomes focused on the UK, and a member of its Executive Committee. He will start in his new role on 3 March 2025.

Allison Kirkby, Chief Executive, commenting on the results, said“Our ongoing modernisation continues at pace, delivering a further step-up in fibre build and take-up, customer satisfaction and EBITDA. Benefits from our cost transformation more than offset lower revenue outside the UK and weak handset sales.“Openreach again performed strongly...

BT Group (‘the Company’) has announced a number of changes to its Strategy and Change (S&C) and Digital teams this morning that will integrate our strategy and innovation teams and enable the acceleration of our digital transformation.Strategy & ChangeTom Meakin, who joined the Company in April as interim Chief Strategy and Change Officer, w...

2025年1月30日 · BT Group plc announces that Jon James has been appointed CEO of BT Business, as it becomes focused on the UK, and a member of its Executive Committee. He will start in his new role on 3 March 2025. Jon joins BT Group from the leading Danish telecoms provider, Nuuday, where he has been CEO since 2021, leading its …

Our annual price change is never an easy conversation to have with customers. It is, however, an important part of how we cover our increasing costs and keep investing in our networks and services to do more for the people we serve.We're doing all we can to be smart with our cost base and we're incredibly careful about what we pass on to custome...

2023年3月28日 · BT & AWS will collaborate on IoT industry solutions, new cloud networking propositions and new 5G edge computing services for its UK business customers BT becomes a Channel Partner for AWS Marketplace The deal targets a $500m revenue opportunity for BT over the next 5 years 28 March 2023: BT Group’s Digital Unit and Amazon Web Services (AWS) today announce a new, wide-ranging strategic ...

With the arrival of two new best-in-class networks, 5G Standalone and WiFi 7, today marks a new era for BT Group, our networks, and most importantly our EE and BT customers. From day one, this means enhanced mobile and broadband performance, inside and outside of the home, through better speeds, increased capacity, and lower latency. And longer-term, it’s also an important milestone in our ...

BT Group has deployed Sprinklr’s unified customer experience management platform to deliver AI-enhanced customer support EE virtual assistant Aimee now handles up to 60,000 customer conversations per week, with automation success rates on several types of customer journey now approaching 50%, freeing time for guides to focus on more complex is...