Understanding OMS: Order Management System Explained

Starbucks Malaysia has fired a barista after a video went viral showing her muttering “bodoh” (stupid) at a foreign tourist at its KLIA Terminal 2 outlet. The dismissal comes after the video of the encounter was widely shared on social media, sparking public criticism. In the clip, a Chinese tourist is seen attempting to order drinks in English with the help of an AI translation tool, when the barista can be heard making the remark under her breath. In a public statement, the coffee giant expres

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